Responsible Gaming

At Level Up Casino, we prioritise responsible gaming. Gambling should be for entertainment, not a source of income or debt recovery. We encourage players to monitor their time and spending.

Personal Limits

We offer various self-imposed limits to help you maintain control:
• Deposit Limit: Restrict daily, weekly, or monthly deposits.
• Loss Limit: Cap losses over set periods (based on initial deposits, not winnings).
• Wager Limit: Set maximum bet amounts for specific timeframes.
• Cooling-Off Period: Temporarily disable deposits and promotional offers.
• Self-Exclusion: Block account access for a defined period or indefinitely.

To set or adjust limits, visit the "Personal Limits" section in your account. Decreases take effect immediately; increases require email confirmation and waiting for the current limit to expire.

Reality Check

We provide hourly in-game notifications about your spending to help you stay aware of your gaming activity.

Self-Exclusion Process

To self-exclude, contact our support team via live chat. This action blocks account access and promotional materials. For withdrawals during self-exclusion, contact support at support@lvlup-casino.com.

Age Verification

We strictly enforce an 18+ policy and may request ID verification. We urge parents to use parental control software to protect minors from accessing gaming sites.

Need Help?

If gaming interferes with your daily life or you're spending more than you can afford, consider using our personal limits, self-exclusion options, or seeking help from independent support organizations.

For assistance or more information, contact our support team at support@lvlup-casino.com.